ALM-43021 Direct Memory Usage of the IndexServer Process Exceeds the Threshold

Alarm Description

The system checks the direct memory usage of the IndexServer process every 30 seconds. A major alarm is reported if the usage is greater than 85% but less than 95% of the maximum memory. A critical alarm is reported if the usage is greater than 95% of the maximum memory.

Alarm Attributes

Alarm Parameters

Impact on the System

If the direct memory usage of the IndexServer process is too high, the performance deteriorates, and even memory overflow occurs. As a result, the IndexServer process is unavailable, and Carbon tasks with indexing enabled are slow or fail to run.

Possible Causes

The direct memory of the IndexServer process is overused or the direct memory is inappropriately allocated.

Handling Procedure

Check direct memory usage.

1. On FusionInsight Manager, choose O&M > Alarm > Alarms and select the alarm whose ID is 43021. Check the role name and the IP address of the host where the alarm is generated in Location.
2. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Services > Spark > Instance. Click the IndexServer that reported the alarm to go to the Dashboard page. Click the drop-down list in the upper right corner of the chart area, and choose Customize > IndexServer Memory Usage Statistics > OK. Check whether the direct memory used by the process reaches the maximum direct memory threshold.
   • If the threshold is reached, go to 3.
   • If the threshold is not reached, go to 7.

3. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Services > Spark2x > Instance. Click the IndexServer that reported the alarm to go to the Dashboard page. Click the drop-down list in the upper right corner of the chart area, and choose Customize > Memory > Direct Memory of IndexServer > OK. Based on the alarm generation time, check the values of the used direct memory of the process in the corresponding period and obtain the maximum value.
4. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Services > Spark > Configurations > All Configurations > IndexServer > Performance. You can change the value of XX:MaxDirectMemorySize (the default value is 512 MB) in the spark.driver.extraJavaOptions parameter based on the ratio of the maximum direct memory used by the IndexServer process to the threshold specified by IndexServer Direct Memory Usage Statistics (IndexServer) in the alarm period. If the alarm persists after the parameter value is changed, increase the value by 0.5 times. If the alarm is generated frequently, increase the value by one time.
   

   On FusionInsight Manager, you can choose O&M > Alarm > Thresholds > Name of the desired cluster > Spark > Memory > IndexServer Non-Heap Memory Usage Statistics (IndexServer) to view the threshold.

5. Restart all IndexServer instances.
6. Check whether the alarm is cleared 10 minutes later.
   • If the alarm is cleared, no further action is required.
   • If the alarm is not cleared, go to 7.

Collect fault information.

7. On FusionInsight Manager, choose O&M > Log > Download.
8. Expand the Service drop-down list, and select Spark for the target cluster.
9. Click in the upper right corner, and set Start Date and End Date for log collection to 10 minutes ahead of and after the alarm generation time respectively. Then, click Download.
10. Contact O&M engineers and provide the collected logs.

Alarm Clearance

After the fault is rectified, the system automatically clears this alarm.

Related Information

None.