Help Center/ Enterprise Switch/ User Guide (Ankara Region)/ FAQs/ Why Is Communication Between the Cloud and On-premises Servers Unavailable Even When the Layer 2 Connection Status Is Connected?
Updated on 2024-12-04 GMT+08:00

Why Is Communication Between the Cloud and On-premises Servers Unavailable Even When the Layer 2 Connection Status Is Connected?

Possible cause: The VXLAN tunnel of your data center is not properly configured.

Solution:

Log in to the switch of your data center and check its tunnel configurations. For details, see Step 4: Configure a Tunnel Gateway in Your Data Center.