About Arrears

Arrears Reason

You have purchased a private CA or certificate, but your account balance cannot cover the fees for them.

Impact of Arrears

• One-time payment

  There is no impact on the SSL certificates you have purchased as you have paid for a one-time fee for them. However, you will not be able to perform other operations that may incur fees, such as auto-renewal.

• Pay-per-use billing

  If your account is insufficient to pay your amount due, your account goes into arrears. However, your pay-per-use resources will not be stopped immediately. There will be a grace period. You need to pay the pay-per-use resource fees incurred during the grace period. To view the fees, go to the Billing Center > Overview page. The system will charge the fees after you top up your account.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on pay-per-use resources in the retention period.

  If your account is still in arrears after the retention period ends, the created private CAs and private certificates will be deleted and cannot be restored.

  Figure 1 Lifecycle of a pay-per-use private CA or certificate
  

Huawei Cloud offers a 15-day grace period and a 15-day retention period.

Avoiding and Handling Arrears

You need to top up your account once it is in arrears.

You can delete private CAs and certificates that are no longer used to avoid unexpected expenditures.

Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.

If your account is in arrears, top up your account in a timely manner.