Help Center/ Media Processing Center/ FAQs/ Transcoding/ Why Is There Only Audio but No Image After Video Transcoding?

Updated on 2022-03-31 GMT+08:00

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Why Is There Only Audio but No Image After Video Transcoding?

It is possible that that you selected an audio output format or Audio only when configuring a transcoding template.

Choose Media Processing > Transcoding. In the task list, check whether the transcoding template is an audio template.
Choose Global Settings > Custom Templates/Custom Template Groups and check whether Audio only is selected in your transcoding template.

If the fault persists, submit a service ticket to contact technical support.

Parent topic: Transcoding

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