Help Center/ Meeting/ FAQs/ Hard Terminal Service Faults/ What Can I Do If a Message Indicating that the User Is Unreachable Is Displayed on the Meeting Control Page When I Call a Hard Terminal?
Updated on 2024-01-23 GMT+08:00
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What Can I Do If a Message Indicating that the User Is Unreachable Is Displayed on the Meeting Control Page When I Call a Hard Terminal?

  • Ask the user to check whether the network connection is normal.
  • Check whether the called terminal is activated. For details, see Managing Hard Terminals.
  • Check the system status of the terminal. In normal cases, the ACS is connected and the SIP server is registered with Huawei Cloud. For details, see Why Can't a TE Terminal Join a Meeting?