Help Center/ Meeting/ FAQs/ Hard Terminal Service Faults/ What Do I Do When Other Participants Cannot Hear My Voice After I Use a TE40/TE50/TE60 Connected with a Display?
Updated on 2025-07-28 GMT+08:00
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What Do I Do When Other Participants Cannot Hear My Voice After I Use a TE40/TE50/TE60 Connected with a Display?

  • Check whether the hard terminal or display is muted, for example, by pressing the mute button on the remote control of the hard terminal.
  • Log in to the web interface of the hard terminal, choose Device Control > Device Control, and click the Audio Control tab.

    Check whether the audio output parameters are correct.

  • Choose System Settings > Input/Output and click the Video Output tab.

    Select Expand all and check the output modes of the MAIN OUT and HDMI OUT parameters. Ensure that both output modes are HDMI.

    If dual screens are used, change one output mode to DVI to prevent echoes.