Help Center/ Meeting/ FAQs/ Hard Terminal Configuration Faults/ What Do I Do If the ACS Is Acting Abnormal?
Updated on 2024-01-23 GMT+08:00

What Do I Do If the ACS Is Acting Abnormal?

Do as follows for troubleshooting:

  1. Check the hard terminal version. Log in to the web interface of the hard terminal, choose Help > Version, and check whether the software running on your hard terminal is of the recommended version. If it is not the recommended version, contact the hard terminal provider for upgrade.
  2. Check whether the network is normal. On the web interface of the hard terminal, choose Maintenance > Diagnostics > Network Test, and check whether acs.meeting.huaweicloud.com is reachable. If it is not reachable, proceed to step 3.
  3. Check whether the IP address is restricted or conflicts with another IP address in use. If it is restricted or conflicts with another IP address, set a new IP address. Alternatively, disconnect the network cables, connect the terminal to a mobile hotspot, and check whether the ACS is normal.