Help Center/ Log Tank Service/ FAQs/ Host Management/ What Do I Do If ICAgent Is Displayed as Offline on the LTS Console After Installation?
Updated on 2024-08-05 GMT+08:00
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What Do I Do If ICAgent Is Displayed as Offline on the LTS Console After Installation?

In this case, perform the following steps:

  1. Check whether the ICAgent network connection is normal.

    1. Log in to the host where ICAgent is installed.
    2. Run the netstat -nap | grep icagent command to check whether the network connection status of the ICAgent process is ESTABLISHED. If yes, the network connection is normal.

      Check whether the connection status of ports 30200 and 30201 on the server is ESTABLISHED. If not, check whether these ports are allowed in the security group.

  2. Check whether the ICAgent authentication is successful.

    1. Run the cd /var/ICAgent command to go to the ICAgent log directory.
    2. Run the zgrep 'msworkflow' * | grep 'retCode\[' command to query the ICAgent authentication log.
      • If 200 is returned, the authentication is successful. If ICAgent is still offline, contact technical support.
      • If the return code is not 200, check whether the AK/SK pair entered during ICAgent installation is correct. If not, go to the next step.

  3. Obtain the correct AK/SK pair and install ICAgent again. For details, see How Do I Obtain an AK/SK Pair?.
Parent topic: Host Management