Help Center/ Data Express Service/ FAQs/ Operations/ What Can I Do if the Device Is Damaged During DES Delivery?

Updated on 2022-06-13 GMT+08:00

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What Can I Do if the Device Is Damaged During DES Delivery?

Device faults may occur during the delivery. Huawei DCs and users are responsible for different mail scenarios.

If the Teleport is damaged during its mail-back, you are liable for the compensation.
You are liable for the disk damage caused by the disk delivery.

The Huawei DC is responsible to provide intact Teleports to the user and liable for damages that may occur before the user receiving the Teleport.
If damages occur after the Huawei DC receives the Teleport returned by the user, the fees generated during the secondary transmission are fully exempted. In addition, Huawei guarantees the data integration during the transmission to OBS.
If damages occur after the Huawei DC receives the disks sent by the user, the fees generated during the secondary transmission are fully exempted. In addition, Huawei compensates new disks to the user and guarantees the data integration during the transmission to OBS.

Parent topic: Operations

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