Help Center/ CodeArts Build/ FAQs/ Images/ How Do I Resolve the Image Pull Failure During a Build Task?
Updated on 2025-10-15 GMT+08:00
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How Do I Resolve the Image Pull Failure During a Build Task?

Symptoms

When a build task is executed, the following error information is displayed in the log:

 ERROR: docker pull image failed, dockerImage

Cause Analysis

The possible causes are as follows:

  • The network is abnormal. As a result, the pull times out.
  • The image to be pulled does not exist.
  • The pulled image is private.

Solution

  • If the fault is caused by a network exception, perform the following operations to rectify the fault:
    1. Try again to check whether the problem can be solved.
    2. If the problem occurs frequently or the retry still fails, contact customer service.
  • If the image could not be found, perform the following operations to rectify the fault:
    1. Log in to SWR.
    2. In the navigation pane, choose My Images. Check that the required image exists and that both its name and version are correct.
  • For a private image, change its visibility to public.
Parent topic: Images