Help Center/ Virtual Private Network/ User Guide (ME-Abu Dhabi Region)/ FAQs/ What Do I Do If VPN Connection Setup Fails?
Updated on 2022-01-25 GMT+08:00
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What Do I Do If VPN Connection Setup Fails?

  1. Check the IKE and IPsec policies to see whether the negotiation modes and encryption algorithms between the local and remote sides of the VPN are the same.
    1. If the IKE policy has been set up during phase one and the IPsec policy has not been enabled in phase two, the IPsec policies between the local and remote sides of the VPN may be inconsistent.
    2. If a Cisco physical device is used at the customer side, it is recommended that you use MD5. Then, you need to set Authentication Mode to MD5 in the IPsec policy for the VPN created on the cloud.
  1. Check whether the ACL configurations are correct.

    If the subnets of your data center are 192.168.3.0/24 and 192.168.4.0/24, and the VPC subnets are 192.168.1.0/24 and 192.168.2.0/24, configure the ACL rules for each data center subnet to allow the communication with the VPC subnets. The following provides an example of ACL configurations:

    rule 1 permit ip source 192.168.3.0 0.0.0.255 destination 192.168.1.0 0.0.0.255
rule 2 permit ip source 192.168.3.0 0.0.0.255 destination 192.168.2.0 0.0.0.255
rule 3 permit ip source 192.168.4.0 0.0.0.255 destination 192.168.1.0 0.0.0.255
rule 4 permit ip source 192.168.4.0 0.0.0.255 destination 192.168.2.0 0.0.0.255
  2. After the configuration is complete, ping the local and the remote side from each other to check whether the VPN connection is normal.
Parent topic: FAQs