BCS.4009100: System Error

Symptom

A system error message is displayed on the Instance Management page.

Solutions for Common Scenarios

• Scenario 1: The error occurs when you click any button on the Instance Management page.
  1. Possible cause 1: The RegionLB component is abnormal.

     Solution: Check the buttons on the Application Operations Management (AOM), CCE, and ServiceStage consoles. If similar errors occur, contact the RegionLB technical support.

  2. Possible cause 2: The BCS backend is abnormal and does not respond to requests.

     Solution: Press F12, click the Network tab, and check the request for which an error is reported. Provide the headers and preview information to the BCS technical support.

• Scenario 2: The error occurs only when you click certain buttons on the Instance Management page.

  Solution: Press F12, click the Network tab, and check the request for which an error is reported. Provide the headers and preview information to the BCS technical support.