Help Center/ Blockchain Service/ User Guide (ME-Abu Dhabi Region)/ FAQs/ BCS FAQs/ Instance Management/ Service Usage/ What Can I Do If I Can't Open the Blockchain Management Console?
Updated on 2023-03-02 GMT+08:00
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What Can I Do If I Can't Open the Blockchain Management Console?

Symptom

The Blockchain Management console cannot be opened.

Solution

  1. Check whether you are using Internet Explorer to log in to the Blockchain Management console.

    If you use Internet Explorer, you may fail to access the Blockchain Management console and see a message indicating that the certificate is untrusted. In this case, check the Internet Explorer instructions to resolve the problem.

  2. Check whether the BCS instance status is abnormal.

    If the BCS instance is in the Abnormal, EIP abnormal, Frozen, or Unknown state, the Blockchain Management console will become unavailable. For details, see Abnormal Instance Statuses.

Parent topic: Service Usage