Why is My Account Suspended?

Your account will be suspended if:

• You have violated national laws and regulations, purchased pay-per-use resources but not paid for them, sent junk email, or suffered from DDoS attacks that caused losses to Huawei Cloud.
• Your account balance is insufficient.
• You have become a partner, for example, a solution partner.
• Your payment information is incomplete.
• Your account is an enterprise member account and has insufficient budget.
• Your account has security risks and cannot purchase pay-per-use resources.
  

  To restore your account, go to the Create Service Ticket page, choose User Account > Account Freezing/Suspension, and submit a service ticket.

  If a credit card has been associated with your account, provide documents listed in any two of the following items for verification. If there is no credit card associated with your account, provide documents listed in item 1.

  1. Any forms of the following:
     1. Passport
     2. Front and back of Resident Identity Card
     3. Driver license
  2. Front of the credit card bound to your account
  3. Transaction details of the credit card associated with your account in the last 6 months

  Material requirements:

  1. Resident Identity Card: Provide a photo of your Resident Identity Card showing the front. Ensure that the information on the card matches the personal information associated with the credit card bound to your account.
  2. Credit card: Ensure that the card holder matches the personal information displayed on the submitted certificate.
  3. Transaction details: The documents must clearly show the transaction details of your credit card in the last 6 months. The personal information displayed on the documents must match the submitted certificate.

  The preceding materials and requirements do not apply to all countries or regions.