Help Center/ SparkRTC/ User Guide/ Analytics (Beta)/ Data Insights
Updated on 2023-10-16 GMT+08:00
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Data Insights

You can view the call usage and quality data to see how calls evolve and distribute, as well as daily data details.

Notes

Data in Data Insights is for data analysis and quality issue query only. Services are charged based on bills.

About Query

  • You can query historical data of the last 90 days.
  • You can query data in a time span of up to 31 days.

Procedure

  1. Log in to the SparkRTC console.
  2. In the navigation pane on the left, choose Analytics (Beta) > Data Insights.
  3. On the displayed page, enter or select an app ID to view the call usage and quality data of the target app.
  4. You can view the following call data:

    • Usage: You can view the call duration, room and user data, and user call usage distribution, as well as network types, OSs, and SDK versions of users. Click Details in the upper right corner to check the daily usage details in a table.
    • Quality: You can view the success rate of joining a room, change of user experience quality indicators, and call quality data of each region, network type, OS, and SDK version. Click Details in the upper right corner to check the daily usage details in a table.

Usage

You can view the following call usage data:

  • Duration: displays the total call duration, video call duration, and audio call duration
    • Total call duration: indicates the total real-time audio and video call duration of all users, in minutes
    • Video call duration: indicates the total real-time video call duration of all users, in minutes
    • Audio call duration: indicates the total real-time audio call duration of all users, in minutes
  • Rooms and Users: displays the total online rooms, maximum concurrent online rooms and users per day, total call participants, and total call sessions
    • Total rooms: A room is online after the first user joins the room and before the last user leaves it.
    • Max concurrent online rooms per day: indicates the average peak number of concurrent online rooms
    • Max concurrent online rooms per day: indicates the average peak number of concurrent online users (a user can be in different rooms)
    • Total call participants: One user ID in n rooms is counted as n participants (n > 1).
    • Total call sessions: One call session is counted each time a user joins a room.
  • Distribution: displays the total call duration of each province/municipality/autonomous region and its proportion to the total call duration
  • Network Types: displays the call usage of each network type and its proportion to the total call usage

    Note: In the statistical chart, if the number of data items is less than or equal to 5, all network types and their proportions are displayed in descending order. If the number of data items is greater than 5, the fifth one and all data items following it are classified as Other and displayed as the fifth item in descending order.

  • OSs: displays the call usage of each OS and its proportion to the total call usage

    Note: In the statistical chart, if the number of data items is less than or equal to 5, all OSs and their proportions are displayed in descending order. If the number of data items is greater than 5, the fifth one and all data items following it are classified as Other and displayed as the fifth item in descending order.

  • SDK Versions: displays the call usage of each SDK version and its proportion to the total call usage

    Note: In the statistical chart, if the number of data items is less than or equal to 5, all SDK versions and their proportions are displayed in descending order. If the number of data items is greater than 5, the fifth one and all data items following it are classified as Other and displayed as the fifth item in descending order.

  • Max concurrent online users per day: displays the maximum number of concurrent online users of an application by time segment

Quality

You can view the following call quality data:

  • Room Loading: displays the average successful attempts of joining a room and that of joining a room in 5 seconds per day
    • Room loaded per day: Number of users who join a room / Number of users who attempt to join a room
    • Room loaded in 5s per day: Number of users who join a room in 5 seconds / Number of users who attempt to join a room
  • User Experience: displays the average video and audio freeze, and high-quality video and audio transmission per day
    • Video freeze: Video freeze duration / Total video duration. The video freeze duration is counted once it reaches 600 ms.
    • Audio freeze: Audio freeze duration / Total audio duration. The audio freeze duration is counted once it reaches 200 ms.
    • HQ video transmission per day: indicates the proportion of videos with a packet loss rate ≤ 5% during transmission
    • HQ audio transmission per day: indicates the proportion of audios with a packet loss rate ≤ 5% during transmission
  • Distribution: Regions are sorted by call usage and the call quality data of each region is displayed.
  • Network Types: Network types are sorted by call usage and the call quality data of each network type is displayed.

    Note: In the statistical chart, if the number of data items is less than or equal to 5, all network types and their proportions are displayed in descending order. If the number of data items is greater than 5, the fifth one and all data items following it are classified as Other and displayed as the fifth item in descending order.

  • OSs: OSs are sorted by call usage and the call quality data of each OS is displayed.

    Note: In the statistical chart, if the number of data items is less than or equal to 5, all OSs and their proportions are displayed in descending order. If the number of data items is greater than 5, the fifth one and all data items following it are classified as Other and displayed as the fifth item in descending order.

  • Max Concurrent Online Users: displays the maximum number of concurrent online users of an application by time segment
  • SDK Versions: SDK versions are sorted by call usage and the call quality data of each SDK version is displayed.

    Note: In the statistical chart, if the number of data items is less than or equal to 5, all SDK versions and their proportions are displayed in descending order. If the number of data items is greater than 5, the fifth one and all data items following it are classified as Other and displayed as the fifth item in descending order.

Parent topic: Analytics (Beta)