Help Center/ KooGallery/ User Guide/ Service Supervision/ Supervising Professional Service Products
Updated on 2024-08-20 GMT+08:00
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Supervising Professional Service Products

  • After purchasing a professional service product, you can submit a request for the product and view the service flow progress of the transaction on the My KooGallery > Service Supervision page. If the seller has not updated the service supervision process, send a reminder to the seller.
  • If the service supervision process of an order is not complete, the order is in the Processing state. The order status will change to Completed 3 hours after you confirm to accept the product.
  • If service supervision has lasted for more than 365 days, the system automatically processes the order based on the invoicing status.
    • If the customer has requested an invoice, the service flow will be closed and the order status will change to Completed.
    • If the customer has not requested an invoice, the order is automatically canceled.

Overall Process

You can perform the following operations:
  1. After purchasing a professional service product, submit a request on the My KooGallery > Service Supervision page.
  2. After the seller delivers the professional service product to you, accept the product on the My KooGallery > Service Supervision page.
  3. Reject the product if you are not satisfied with it.

If the seller has not updated the service flow status for more than five days, the seller has rejected your request three times, or you have rejected the product provided by the seller three times and are still not satisfied with it, you can initiate an appeal. For details, see Appeal.

Submitting a Request

  1. Log in to Huawei Cloud KooGallery and go to the My KooGallery > Service Supervision page.
  2. Set search criteria, and click Submit Request in the Operation column of the row containing the target transaction record.

  3. Enter the request information, upload an attachment, and click Submit request.

    In the Requirement Description area, clearly describe your request so that the seller can accurately deliver the service to you.

  4. In the displayed dialog box, click OK.

    After submitting the request, you can view the service flow status and operation records on the Service Supervision page.

Accepting a Product

  1. Log in to Huawei Cloud KooGallery and go to the My KooGallery > Service Supervision page.
  2. Set search criteria, and click Accept service in the Operation column of the row containing the target transaction record.

  3. If you are satisfied with the product, click Accept Service.

    After the seller delivers the product and updates the service flow status on KooGallery, you can accept or reject the product, or submit an appeal after you have rejected the product twice.

  4. In the displayed dialog box, click OK.

Appeal

  • If a seller has not updated the service flow status for more than five days, you can initiate an appeal.
  • If a seller has rejected your request three times, or you have rejected a product delivered by a seller three times and are still not satisfied with it, you can initiate an appeal.
  • During service supervision, if an appeal is initiated by you or a seller, the service flow will be frozen and the operations manager will handle the appeal. You and the seller cannot perform any operations until the appeal is handled.
Parent topic: Service Supervision