Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base
Updated on 2025-11-07 GMT+08:00
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Configuring the Knowledge Base

This section describes how to configure the knowledge base as a tenant administrator for agents to reference.

  • Introduction
    The knowledge base is a valuable knowledge management tool that helps enterprises, organizations, and individuals better manage and use their knowledge resources to enhance work efficiency, improve decision-making, promote knowledge sharing, improve customer service, and reduce costs.
  • Managing Knowledge in the Background
    Knowledge compilers can manage knowledge columns and content in the background and publish knowledge after professional review. Agents can search for and browse knowledge details in the foreground.
  • Managing Knowledge in the Foreground
    The knowledge base allows agents to search for and browse knowledge based on business requirements, improving agent service efficiency.
  • Managing Consultation Tables
Parent topic: Tenant Administrator Guide