Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing the Notification Center/ Configuring Message Receiving Routes
Updated on 2025-11-07 GMT+08:00
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Configuring Message Receiving Routes

An administrator can create an email receiving route to store emails in the default inbox configured in the gateway configuration to the AICC inbox, and create an SMS receiving route to store SMS messages in the recipient address to the AICC inbox.

Prerequisites

Permissions on operations under the current menu that require separate configuration have been configured. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Sign in to the AICC as an administrator and choose Configuration Center > Access Configuration > Notification Route.

    Figure 1 Notification Route

  2. Choose New. The New Notification Route dialog box is displayed.

    Figure 2 New Notification Route
    • Media Type: Media type of received messages. The options are SMS and Email.
    • Recipient Address: Address for receiving messages. When Media Type is set to SMS, enter a mobile number. You can enter multiple numbers and separate them with commas (,). The mobile number must be unique.
    • Gateway: Gateway for receiving messages. When Media Type is set to Email, select a gateway. The options are email gateways whose Protocol Type is POP3 or IMAP in the tenant space.
    • Implementation mode: Implementation mode of a notification route.

      This parameter is mandatory when Media Type is set to SMS.

      This parameter is hidden when Media Type is set to Email.

      Value options:
      • Inbox: Notification routing is implemented through the inbox.
      • Service Invoking: Notification routing is implemented through service invocation. Value range: satisfaction survey.
    • Recipient: Select a business account in the tenant space.

  3. Click Save.