Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing the Notification Center/ Configuring Notification Variables
Updated on 2025-11-07 GMT+08:00
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Configuring Notification Variables

After an administrator configures notification variables, these variables can be used for configuring a notification template, and can be applied when the notification template is used to send notifications.

Prerequisites

Permissions on operations under the current menu that require separate configuration have been configured. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Sign in to the AICC as an administrator and choose Configuration Center > Workbench Configuration > Notification Variables.

    Figure 1 Notification Variables

    Organization Unit: This parameter is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement.

    • If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, OUs that can be selected are subject to the configured permissions.
      • For accounts without the View All Organization Data permission in System Public Permissions:
        • If the Viewing and Editing Home Organization Data and View Lower-Level Organization Data permissions under System Public Permissions are not configured, only the OUs specified by Accessible Organizations configured on the Employee Info/Organization Unit page can be selected.

          If accessible OUs are configured both on the Employee Info and Organization Unit pages, the permissions on the accessible OUs configured on the Employee Info page take precedence.

        • If the Viewing and Editing Home Organization Data permission under System Public Permissions is configured, the data under the OU (excluding sub-OUs) to which the current business account belongs can be viewed.
        • If the View Lower-Level Organization Data permission under System Public Permissions is configured, the data under the sub-OUs of the OU to which the current business account belongs can be viewed.
      • Accounts with the View All Organization Data permission under System Public Permissions configured: All OUs can be selected.
      • The number of OUs that can be selected is specified by the value of the system parameter Maximum number of OU organizational unit queries on the Configuration Center > System Management > System Parameter > System parameters > Unified Public Configuration > Common page.
      • Operations supported for OU selection:
        • Include Sub-Organizations: When this option is selected, the selected OUs and their sub-OUs are selected by one click.
        • Load Lower-Level Data: If this option is selected, you can select the selected OU and its sub-OUs for Variable Name.

          Before using this parameter, ensure that all the following conditions are met:

          • The Whether to enable the capability to load and query lower-level data parameter has been set to Yes on the Configuration Center > System Management > Tenant Parameter > Tenant parameters > Unified Public Configuration > Common page.
          • Relevant OU permissions have been configured. Either of the following is acceptable:
            • When the View All Organization Data permission under System Public Permissions has been granted, select an OU which is not at the lowest level.
            • When the View Lower-Level Organization Data permission under System Public Permissions is configured, select the home OU to which the current account belongs or its sub-OU, and ensure that the selected OU is not at the lowest level.
    • If the preceding tenant parameter is set to No, the Organization Unit parameter is not displayed.

  2. Click New.

    Figure 2 New Notification Variables
    • Organizational Structure: This parameter is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement.
      • If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, OUs that can be selected are subject to the configured permissions.
        • For accounts without the View All Organization Data permission in System Public Permissions:
          • If the Viewing and Editing Home Organization Data and View Lower-Level Organization Data permissions under System Public Permissions are not configured, only the OUs specified by Accessible Organizations configured on the Employee Info/Organization Unit page can be selected.

            If accessible OUs are configured both on the Employee Info and Organization Unit pages, the permissions on the accessible OUs configured on the Employee Info page take precedence.

          • If the Viewing and Editing Home Organization Data permission under System Public Permissions is configured, the data under the OU (excluding sub-OUs) to which the current business account belongs can be viewed.
          • If the View Lower-Level Organization Data permission under System Public Permissions is configured, the data under the sub-OUs of the OU to which the current business account belongs can be viewed.
        • Accounts with the View All Organization Data permission under System Public Permissions configured: All OUs can be selected.
      • If the preceding tenant parameter is set to No, the Organization Unit parameter is not displayed.
    • Name (mandatory): Enter a customized name. The value can contain a maximum of 100 characters, including only letters, digits, underscores (_), and periods (.).
    • Description: Enter a variable description. The value can contain a maximum of 200 characters.
    • Type
      • Template variable: If a variable is unique to a template, select this value.
      • Public variable: If a variable can be used by all templates, select this value.
    • Variable Value: Enter a default value. The value can contain a maximum of 500 characters, including only letters, digits, spaces, and the following special characters: -;@.

  3. Click Save.
  4. Click View References corresponding to the new notification variable to view notification templates that reference the variable.

    Figure 3 View References

  5. (Optional) You can perform the following operations on the new notification variable:

    • Click Edit to modify the notification variable information. The variable name and type cannot be modified.
    • Click Delete to delete the notification variable. Variables that have been referenced by templates cannot be deleted.