Help Center/ Elastic Cloud Server/ Troubleshooting/ Self-diagnosis of Faulty GPU-accelerated ECSs/ Self-recovery from Non-hardware Faults/ What Do I Do If the Error Message "Windows has stopped this device because it has reported problems" Is Displayed?
Updated on 2025-07-30 GMT+08:00
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What Do I Do If the Error Message "Windows has stopped this device because it has reported problems" Is Displayed?

Symptom

The error message "Windows has stopped this device because it has reported problems" is displayed in the Device status when you query the graphics card properties using the display adapter in the Windows Device Manager.

Checking Version Mapping

  1. Check whether out of memory (OOM) is displayed when you perform operations.
  2. If you use a vGPU-accelerated ECS, check whether the version of the driver installed on the ECS matches that of the host.
    1. Log in to the host that runs the ECS.
    2. Run the nvidia-smi command to check the driver version and the version mapping.

      The version mapping is shown at https://docs.nvidia.com/grid/index.html.

Solution

  1. Restart the GPU-accelerated ECS.
    • If the display adapter is restored, the recovery is complete.
    • If the fault persists, go to the next step.
  2. Reinstall the GPU driver or upgrade the driver version. For details, see GPU Driver.
  3. If you are using a vGPU-accelerated ECS and the driver installed on the ECS does not match the driver version of the host, reinstall the driver software that matches the host version.