ALM-43850 KMS Service Unavailable

Alarm Description

The system checks the KMS service status every 60 seconds. This alarm is generated when the KMS service is unavailable.

This alarm is cleared when the KMS service recovers.

Alarm Attributes

Alarm Parameters

Impact on the System

KMS cannot provide the encryption key management service. If you cannot obtain the key, data cannot be encrypted or decrypted, and services encrypted or decrypted using KMS fail.

Possible Causes

• The ZooKeeper service is abnormal.
• The KMSWebServer instance is abnormal.

Handling Procedure

Check the KMSWebServer status.

1. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Services > ZooKeeper, and check whether the service running status is normal.
   • If yes, go to 3.
   • If no, go to 2.

2. Rectify the fault by following the instructions in the help information of "ALM-13000 ZooKeeper Service Unavailable" and check whether the ZooKeeper running status is normal.
   • If yes, go to 3.
   • If no, go to 5.

3. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Services> KMS. On theDashboard tab, check whether there is a node configured with the KMSWebServer role in the normal running status.
   • If yes, go to 4.
   • If no, go to 5.

4. choose O&M > Alarm > Alarms, check whether the alarm is cleared.
   • If yes, no further action is required.
   • If no, go to 5.

Collect fault information.

5. On FusionInsight Manager, choose O&M > Log > Download.
6. In the Service area, select the following services of the desired cluster.
   • ZooKeeper
   • KrbServer

7. Click OK.
8. Click in the upper right corner, and set Start Date and End Date for log collection to 10 minutes ahead of and after the alarm generation time, respectively. Then, click Download.
9. Contact the O&M engineers and send the collected logs.

Alarm Clearance

After the fault is rectified, the system automatically clears this alarm. You do not need to manually clear it.

Related Information

None.