Introduction to Tenant Service Management by an MSP

Managed service providers (MSPs) are organizations that provide network deployment, management, security detection, security protection, and O&M for tenants. Generally, MSPs have professional service management and maintenance capabilities.

After purchasing Huawei Qiankun, a tenant can entrust the management role to a professional MSP if the tenant is not equipped with comprehensive network construction, service management, and security O&M capabilities, to reduce the investment of manpower and capital of the enterprise. After tenants entrust services to MSPs, the MSPs perform routine management and periodic inspection on the services, handle exceptions and issues found during service running, and provide risk assessment and event handling suggestions.

A tenant account can establish agency relationships with multiple MSP accounts, and an MSP account can manage services of multiple tenant accounts.

Two modes of tenant service management by an MSP are available:

• Tenant-based management: An MSP directly accesses the tenant page on behalf of a tenant to perform operations.
• Service-based management: An MSP manages all tenants using a single service and implements operations.

The Border Protection and Response Service supports tenant service management by Tenants or Services.