Help Center/ Web Application Firewall/ Billing/ About Arrears
Updated on 2023-09-21 GMT+08:00
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About Arrears

If there is not a sufficient account balance to pay for your bill and there is no other payment method configured, your account will go into arrears. If your account is in arrears, the service cannot work. You need to top up your account in a timely manner.

Arrears Reasons

You have purchased and used dedicated WAF instances or pay-per-use cloud WAF, but your account balance cannot cover the fees for resources you have used.

About Arrears

  • Yearly/Monthly billing

    If you purchase the yearly/monthly cloud WAF, you pay the bill when you make the purchase. If your account is in arrears, you can still use WAF to protect the website that has been connected to the cloud WAF. However, you cannot perform other operations that may incur fees, such as upgrading WAF specifications or renewing subscriptions.

  • Pay-per-use billing

    If you purchase pay-per-use dedicated WAF instances or cloud WAF, fees are deducted from your account balance. Your account may fall into arrears if the balance cannot cover the fees. If your account gets into arrears, WAF enters the grace period and still protects your website during this period. You need to pay the pay-per-use resource fees incurred during the grace period. To view the fees, go to the Billing Center > Overview page. The system will charge the fees once you top up your account.

    If you do not pay the overdue fees within the grace period, the resource enters the retention period and the resource status changes to Frozen. In the retention period, you cannot perform any operation on the pay-per-use resources, and WAF only forwards website requests without examining any traffic.

    If the fees still fail to be paid when the retention period ends, domain name configurations in WAF will be deleted. During the clearing period, domain names are pointed back to origin severs by default. However, services on your domain names may not run properly because there may be inconsistencies between your configured protocols and ports.

Figure 1 Resource Lifecycle

Avoiding and Handling Arrears

You need to top up your account once it is in arrears.

You can delete dedicated instance you no longer need to avoid unnecessary fee.

Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.

If your account is in arrears, top up your account in time.