Help Center/ Situation Awareness/ Billing/ FAQs/ How Do I Cancel My Subscription to SA?
Updated on 2023-09-19 GMT+08:00
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How Do I Cancel My Subscription to SA?

If you no longer need SA, unsubscribe from it or cancel it within just a few clicks.

  • Yearly/Monthly billing mode: a prepaid mode. You can unsubscribe from a purchased cloud service and apply for a full refund unconditionally within five days of the purchase. Each account can request five-day unconditional full refund for 10 times in a year. Handling fees are required if you unsubscribe from a service over 5 days after it is purchased.
  • Pay-per-use billing mode: pay for what you use by the hour. This mode allows you to enable or disable resources at any time. One-click resource cancellation is also supported.

For more details about pricing and orders, go to the Billing Center.

Unsubscribing from Yearly/Monthly Professional Edition SA

  1. Log in to the management console.
  2. Click in the upper left corner of the page and choose Security & Compliance > Situation Awareness.
  3. Click Standard or Professional in the upper right corner. A window for you to manage SA assets will be displayed.
  4. In the row of the ECS quota billed on a yearly/monthly basis, click Unsubscribe.

    Figure 1 Unsubscribing from Yearly/Monthly Resources

  5. Locate the row that contains the target instance, and click Unsubscribe in the Operation column.
  6. Confirm the information about the resource to be unsubscribed, select the unsubscription reason, and select I understand a handling fee will be charged for this unsubscription.
  7. Click Confirm.

    Go to the edition management window and verify that the subscription to the ECS quota that is billed yearly/monthly is canceled.

Unsubscribing from the Pay-per-use Professional Edition SA

  1. Log in to the management console.
  2. Click in the upper left corner of the page and choose Security & Compliance > Situation Awareness.
  3. Click Professional in the upper right corner. The edition management window is displayed.
  4. In the row of the SA edition purchased in pay-per-use billing mode, click Cancel to release the purchased SA resources.

    Figure 2 Canceling pay-per-use SA resources

    Go to the edition management window and verify that the subscription to resources billed on a pay-per-use basis is canceled.

Parent topic: FAQs