Arrears

Impact of Arrears

• Yearly/Monthly

  For MAS instances billed on a yearly/monthly basis, you have paid for the resources in advance. Even if your account is in arrears, existing yearly/monthly MAS instances can still be used. However, you cannot perform operations that involve fees, such as modifying instance specifications and renewing orders.

• Pay-per-use

  When your account is in arrears due to automatic fee deduction for pay-per-use MAS instances, the account status turns to arrears. Pay-per-use resources are not stopped immediately. You need to pay the fees of your pay-per-use resource incurred during the grace period. To view the fees, go to the Billing Center > Overview page. Huawei Cloud will deduct the fees after you top up your account.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

  If you do not pay the arrears within the retention period, your MAS instance will be released, and data will be lost.

  Figure 1 Lifecycle of a pay-per-use MAS instance
  
  

  Both the grace and retention periods are 15 days.

Avoiding and Handling Arrears

Delete unnecessary MAS instances to avoid unexpected fees. After an instance is deleted, data cannot be restored. To save cache data, back up and download it in advance.

Enable balance alert on the Billing Center > Overview page. When the total amount of the available quota and all coupons is lower than the threshold, you will be notified by SMS or email.

If your account is in arrears, top up your account as soon as possible. For details, see Top-Up and Repayment.