Help Center/ Meeting/ FAQs/ Hard Terminal Network Faults/ What Do I Do When the TE10 Does Not Display the Screen for Entering an Activation Code but Displays a Message Indicating a Failure to Obtain the Huawei Cloud Address?
Updated on 2024-05-07 GMT+08:00
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What Do I Do When the TE10 Does Not Display the Screen for Entering an Activation Code but Displays a Message Indicating a Failure to Obtain the Huawei Cloud Address?

  • Check whether the software running on the hard terminal is of the recommended version V600R019C00SPCe00. If not, contact the hard terminal provider for an upgrade.
  • Check whether the serial number of the hard terminal on the Huawei Cloud Meeting Management Platform is correct.