Help Center/ Edge Data Center Management/ User Guide/ FAQs/ How Do I Handle the Problem of Certificate Error or Security Alarm Displayed in the Web Browser
Updated on 2022-02-21 GMT+08:00
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How Do I Handle the Problem of Certificate Error or Security Alarm Displayed in the Web Browser

Symptom

  • When the Google Chrome is used to log in to NetEco the system displays a connection error message as shown in Figure 1.
  • When the Mozilla Firefox is used to log in to NetEco, the system displays a connection error message as shown in Figure 2.
Figure 1 A connection error prompted by the Chrome

Figure 2 A connection error prompted by the Firefox

Procedure

Operations on the browser may vary depending on browser versions but are similar to the examples in the following steps. You are advised to perform the operations based on actual situations.

  • Install the security certificate in Google Chrome.
    Please select whether to execute the subsequent operations according to the following scenarios.
    1. Obtaining the Trust Certificate from the NetEco Server.

      Use FileZilla to download the trust.cer certificate file from the /opt/oss/NetEco/etc/ssl/er directory on the NetEco server as user ossuser to the local PC.

    2. Installing the Trust Certificate on the Browser:
      1. Open Google Chrome and click in the upper right corner of the browserIcon Go to Customise and control Google Chrome Interface.
      2. Click Settings.
      3. Click Show advanced settings, Click again Manage certificates.
      4. Importing Steps in a Trusted Root Certification Authorities 1 Certificates that have been saved to the local computer, click Import.
      5. Click Next step Browse Selecting a certificate.
      6. Click Next step.
      7. Click Next step.
      8. Click Completed.
      9. The Security Warning dialog box is displayed. Select Yes(Y).
      10. Click Yes Restart the browser.
  • Add the exception in Mozilla Firefox.
    1. Click I Understand the Risks as shown in Figure 3.
      Figure 3 Clicking I Understand the Risks

    2. In the expanded area, click Add Exception as shown in Figure 4.
      Figure 4 Adding exception.

    3. Click Confirm Security Exception as shown in Figure 5.
      Figure 5 Confirming security exception

Parent topic: FAQs