Help Center/ Domain Name Service/ FAQs/ Website Access Failures/ Why a Website Can't Be Accessed Even Though Its Domain Name Can Be Resolved?
Updated on 2025-02-10 GMT+08:00

Why a Website Can't Be Accessed Even Though Its Domain Name Can Be Resolved?

Access to a website includes two necessary phases. The website cannot be accessed if either of the phase fails. Figure 1 shows the process for accessing a website.

Figure 1 How DNS routes Internet traffic to a website

Two phases for accessing a website:

  • Phase 1: The DNS server translates the domain name into the IP address of the web server and returns the IP address to the client.
  • Phase 2: The client accesses the web server using the IP address, and the web server returns the desired content.