What Is Full-Service Installation Statement?

Before creating a full-service connection, you need to read, have fully understood, and agreed to the content in the Huawei Cloud Direct Connect Full-Service Installation Statement.

The details are as follows:

1. Definition

   Full-service installation refers to the process where Huawei Cloud completes all work required to create a connection that links your premises to the cloud after you submit a request or pay for the order.

2. Delivery and Acceptance
   1. You are responsible for preparing the environment and completing in-building cabling (if any) in your on-premises data center to ensure that Huawei Cloud can enter the site and complete all required work. You shall bear the cost of the in-building cabling. The delay of service provisioning caused due to your reason will not be counted in the delivery time, and Huawei Cloud will not be responsible for the delivery.
   2. After the service is enabled, Huawei Cloud will notify you of commissioning and acceptance. After receiving the notification, you shall complete the acceptance within three (3) working days. If the criteria are met, you shall verify the functions on the console and confirm the billing information. If the commissioning does not meet acceptable standards, continue commissioning until the service meets acceptance criteria. If you fail to confirm or raise any objection in writing within three working days after receiving the notification from Huawei Cloud, you are deemed to have agreed that the service has been enabled as required and that Huawei Cloud can start charging you for using the service.
   3. Acceptance criteria:
      1. No packets are lost when your CE device is pinged from the Direct Connect gateway in the data center at the location you selected and 5000 packets are sent with each containing 1400 bytes.
      2. The port bit error rate (BER) is less than ten to the negative seventh power (10^-7).
3. Service Period and Termination

   The service period of a full-service connection is one (1) year, starting from the date when billing starts. If you need to terminate the service in advance, Huawei Cloud will still charge you for the remaining service period.

4. Availability

   Huawei Cloud shall make reasonable commercial and technical efforts to ensure that the SLA of connections terminated at different locations reaches 99.95%. To ensure stable service running and high availability, you are advised to purchase multiple connections that are terminated at different locations. If you purchase a single Direct Connect connection or multiple Direct Connect connections terminated at one location, services may be affected due to a faulty connection, carrier cutover, or maintenance at the location. You must understand and accept the risk.

For more details, see the Huawei Cloud Service Level Agreement.