Help Center/ Cloud Eye/ FAQs/ Server Monitoring/ Agent Installation/ Troubleshooting the Problem of Reported Metrics Being Discarded
Updated on 2024-01-11 GMT+08:00
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Troubleshooting the Problem of Reported Metrics Being Discarded

Symptom

The plug-in status is normal, but the monitoring data for some metric is not continuous.

Analysis

Possible causes are as follows:

  • When there is a large gap between the Linux time and the actual time, the metrics collected by the Agent are considered invalid when being reported to the server. As a result, the reported metrics are discarded.

Procedure (Linux)

Log in to the host as a root user, ensure that the ntp service is normal, and the run the following command: 
ntpdate -u ntp.myhuaweicloud.com

Or use another ntp address.

Procedure (Windows)

Log in to the host as an administrator and ensure that the NTP service is normal. Choose Control Panel > Date and Time > Internal Time > Change Settings.

Enter the ntp address, for example, ntp.myhuaweicloud.com.

Parent topic: Agent Installation