Help Center/ Cloud Certificate Manager/ FAQs/ SSL Certificate Download, Installation, and Use/ SSL Certificate Troubleshooting/ Why Does the Browser Prompt a Not Secure Warning to Visitors After I Configure an SSL Certificate for the Website?

Updated on 2024-12-13 GMT+08:00

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Why Does the Browser Prompt a Not Secure Warning to Visitors After I Configure an SSL Certificate for the Website?

Symptom

An SSL certificate has been configured in ELB. When some visitors access the domain name, a message is displayed indicating that the domain name is untrusted, and some computers on the same office network report that "Windows does not have enough information to verify the certificate."

Cause

The root certificate fails to be identified by the computer because the browser version on the computer is not updated in a timely manner.

Solution

Update the browser to the latest version. To access your server more stably, mainstream browsers, such as Google Chrome and Internet Explorer, are recommended.

Parent topic: SSL Certificate Troubleshooting

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