Help Center/ Cloud Backup and Recovery/ FAQs/ Billing/ Why Is Vault Expansion So Expensive?
Updated on 2025-08-05 GMT+08:00

Why Is Vault Expansion So Expensive?

Symptom

A user purchases a yearly-billed vault (1 to 3 years). After the vault has been used for a period of time, the user wants to expand the capacity. However, the expansion cost is unexpectedly high.

Possible Cause

Due to system restrictions, the fee for capacity expansion cannot be calculated based on the yearly/monthly basis.

Solution

  1. Plan the vault capacity properly before you purchase a yearly/monthly vault.
  2. If you still want to expand the vault capacity, renew the vault by making up the used duration.

    For example, if you have purchased a vault for two years and need to expand its capacity after using it for six months, you need to renew the vault for another six months to add up to a two-year package. Then you can expand the vault on a relatively preferential price.