How Do I Troubleshoot a DNS Resolution Failure?

This is a network problem. You can open file obssdk.log and view the latest logs that contain the key error information shown below to help you locate the fault.

To resolve this problem, perform the following steps:

1. Check whether your local DNS server is correctly configured. In this example, DNS settings on a Windows platform will be checked.
   1. Choose Control Panel and view by Category. Then choose Network and Internet > Network and Sharing Center > Change adapter settings.
   2. Right-click the connection you want to configure and choose Properties from the drop-down list.
   3. Click Internet Protocol Version 4 (TCP/IP) and then Properties to view the DNS server address settings.

   

   You can change the DNS server address to 8.8.8.8 (address of Google) or 114.114.114.114 (address of China Telecom).

2. Correct the server address if it is incorrect.

   For example, if the log shows that it is the obs.huawei.com address that failed to be resolved, open the Command Prompt (the Windows CLI) and ping this address to check whether the address can be resolved by DNS.

   If the resolution fails, check whether the address was wrongly configured.