Help Center/ Application Performance Management/ Best Practices（1.0）/ Locating Application Problems Based on Transactions
Updated on 2024-09-13 GMT+08:00
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Locating Application Problems Based on Transactions

This section describes how to locate application problems based on transactions. For transaction analysis, APM analyzes service flows on application servers in real time, and uses Application Performance Index (Apdex) to rate applications to reflect user satisfaction with applications. You can locate application problems or performance bottlenecks based on user satisfaction.

This section describes how to locate problems of an e-commerce application connected to APM based on transactions.

Process

  1. Identify a problem.
  2. Locate the cause.

Procedure

  1. Identify a problem.

    When using APM to inspect applications, detect the transaction whose Apdex is red on the Transactions page.

    Figure 1 Detecting the abnormal transaction during inspection

  2. Locate the cause.

    1. Click in the Operation column. On the topology page that is displayed, view the instance details and locate the abnormal microservice named user based on the color.

    1. Right-click the user instance and choose Find Call-Chain from the shortcut menu. On the Call Chain page that is displayed, find out the method with the longest time line, as shown in the following figure.