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Troubleshooting Based on the status Parameter

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Help Center/ Message & SMS/ API Reference/ Appendixes/ Error Codes/ SMS Status Error Codes

SMS Status Error Codes

Updated on 2024-11-18 GMT+08:00

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NOTE:

This section describes status codes provided by suppliers and the Huawei platform. Press Ctrl+F to search for the target error codes and handling suggestions.

Error codes are generated when the SMS Sending API or Batch SMS Sending API is called. For details, see API Error Codes.

If statusCallback is specified after an API is called successfully, the SMS platform calls the Status Report Receiving API to send a status report to the platform user upon receiving the SMS status report from the SMSGW.

An example message is as follows:

POST /report HTTP/1.1
Host: 10.10.111.168:9330
Content-Type: application/x-www-form-urlencoded
Connection: close
Pooltype: approxy
Ompsid: 7f540777fe4b40dfb3c21d10f48781e3
TerminalIP: 10.10.112.18
TrcModule: AP
UserTrace: application
TraceHandle: DMZ_818405

sequence=1&total=1&orgCode=000&updateTime=2018-04-13T06%3A31%3A46Z&source=2&smsMsgId=b9d9b4fe-ad0e-4a2a-a2c7-445505b674ac_6&status=DELIVRD

Troubleshooting Based on the status Parameter

Status Code Source	Status Code	Description	Possible Cause	Handling Suggestion
Huawei platform	E200024	International SMSs are not supported.	The international SMS capability is not enabled.	Check whether the recipient numbers in the to parameter contain numbers from countries or regions outside the Chinese mainland. If yes, delete the numbers and try again. Check the value of APP_Key and channel number in the from parameter to determine whether international SMS is supported.
Huawei platform	E200025	Failed to verify the international SMS recipient channel.	The recipient number is not supported by the application. The recipient number does not support the channel.	Contact Huawei Cloud customer service to confirm the recipient numbers and delete any numbers that are not supported by the channel (that is, the value of to).
Huawei platform	E200026	Failed to match the international SMS recipient channel.	The recipient number is not in the carrier code table configured for the application. No channel number is configured in the from parameter, and no channel is configured for the application.	Record related information and contact Huawei Cloud customer service.
Huawei platform	E200027	Failed to match the gateway.	Routing information such as the gateway is not configured for the application.	Record related information and contact Huawei Cloud customer service.
Huawei platform	E200032	An SMS template is required.	The SMS to be sent does not contain template parameters.	Check whether the request contains template parameters (templateId and templateParas).
Huawei platform	E200038	Long SMS receiving times out.	This error code is reported if the SMS platform does not receive a complete long SMS request within the timeout period (3 minutes by default).	Check the code and network to ensure that the long SMS request can be sent within a period.
Huawei platform	E200051	Invalid international SMS verification code.	The format of the international SMS verification code does not meet the requirements.	Check whether the international SMS meets the verification code format requirements. For example, the verification code is a string of 4 to 8 digits.
Huawei platform	E000628	Intercepted by the Huawei Cloud internal platform after review.	Countries or regions of the recipient numbers are not in the whitelist.	Countries or regions of the recipient numbers are not added to the whitelist when you set regions, causing the SMS sending failure. Add countries or regions of the recipient numbers to the whitelist on the Settings page on the console.
Huawei platform	E000629	Intercepted by the Huawei Cloud internal platform after review.	The package is used up or no package is purchased.	Check whether the package is used up. If yes, purchase a new package or contact the customer service manager to change the billing mode to pay-per-use.
Huawei platform	E000632	Intercepted by the Huawei Cloud internal platform after review.	The recipient numbers are in the country number blocklist.	The recipient numbers are added to the blocklist of corresponding countries or regions, causing the SMS sending failure. Delete the configured number or number segment rule on the General Management page of the console. For details, see Number Control Restrictions.
Huawei/Supplier platform (For details, see the value of source in status reports.)	UNDELIV	The terminal is abnormal and cannot receive SMS messages.	The mobile phone status of the subscriber is abnormal. For example, the mobile phone is suspended. In rare cases, subscribers cannot receive SMS messages due to content or blacklist problems.	Check whether the mobile phone is normal.
Supplier platform	EXPIRED	The SMS timed out.	The phone is powered off for a long time or is out of the service area. As a result, the SMS times out and is not delivered to the user. The SMS platform does not receive a status report from the SMSGW within 72 hours after sending the SMS.	During the commissioning, use real mobile numbers for tests. After commercial use is available, if a large number of SMSs times out, record related information and contact Huawei Cloud customer service.
Supplier platform	RTE_ERR	Failed to verify the international SMS recipient channel.	There is no corresponding channel for the target country.	1. Check whether the recipient number is in the list of countries or regions supported by the Message & SMS service. 2. Record related information and contact Huawei Cloud customer service.
Supplier platform	REJECTD	The SMS has been rejected.	Before the SMS is sent, the recipient has sent an unsubscription SMS to the channel number. Therefore, the recipient no longer receives SMSs sent from this channel number. The regulations vary with countries (regions) and carriers. Existing SMS messages may be rejected under new conditions.	Use another mobile number and try again.
Supplier platform	UNKNOWN	Invalid number.	Invalid number.	Dial the number and check whether the number is valid.
Supplier platform	SME8	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SME34	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SME10	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SME11	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SME21	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SME1029	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SME1028	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SMECL:FAILED	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SME69	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	SME20	The number does not exist or the signal of the mobile phone is abnormal.	The number does not exist or the signal of the mobile phone is abnormal.	1. Check whether the mobile phone is normal. 2. Verify that the number is valid.
Supplier platform	108	The format of the mobile number is invalid.	The format of the mobile number is invalid.	1. Check whether the correct country or region code is added to the number. 2. Verify that the number is valid.
Supplier platform	112	The number is unallocated.	The number is unallocated.	Dial the number and check whether the number is valid.
Supplier platform	101	The mobile phone is powered off or the signal of the mobile phone is abnormal.	The mobile phone is powered off or the signal of the mobile phone is abnormal.	Check whether the mobile phone is normal.
Supplier platform	105	The number is unallocated.	The number is unallocated.	Dial the number and check whether the number is valid.
Supplier platform	103	The number is suspended.	The signal of the mobile phone is abnormal or the number is in arrears.	Check whether the number is in the normal service period.
Supplier platform	-3	The number is unallocated.	The number is unallocated.	Dial the number and check whether the number is valid.
Supplier platform	88	The channel is abnormal.	The channel is abnormal.	Record related information and contact Huawei Cloud customer service.

Parent topic: Error Codes

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