Error Codes

Updated on 2024-08-31 GMT+08:00

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If an error code starting with APIGW is returned after you call an API, rectify the fault by referring to the instructions provided in API Gateway Error Codes.

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Status Code	Error Codes	Error Message	Description	Solution
400	LIVE.100011001	Invalid request parameter.	Invalid request parameter.	Mandatory parameters are missing, or the parameter value format is incorrect. For details about the error, see the error_detail field in the error description.
400	LIVE.100011004	The protocol is not supported. The API only supports the HTTPS protocol.	The protocol is not supported. The API only supports the HTTPS protocol.	Use the HTTPS protocol.
400	LIVE.100011006	This API is not supported in this version or is in the maintenance state.	This API is not supported in this version or is in the maintenance state.	Try again later or contact customer service.
400	LIVE.100011008	The API is in the maintenance state.	The API is in the maintenance state.	Try again later or submit a service ticket to reach technical support.
400	LIVE.100011009	The requested user does not exist.	The requested user does not exist.	Check whether input information is correct.
400	LIVE.100011011	The method specified in the request is not supported.	The method specified in the request is not supported.	Check whether the HTTP method is correct.
400	LIVE.100011012	Unsupported media type.	Unsupported media type.	Submit a service ticket to reach technical support.
400	LIVE.100011013	You have not completed real-name authentication.	You have not completed real-name authentication.	Complete real-name authentication.
400	LIVE.100011022	LIVE.Record task exist.	The recording task already exists.	After the command for stopping recording is run, run the command for starting recording for the same stream at an interval of more than 10 seconds.
400	LIVE.103011018	The resource already exists.	The resource already exists.	Check whether the requested resource exists.
400	LIVE.103011020	The maximum number of domain names has been reached.	The maximum number of domain names has been reached.	Delete unnecessary domain names and add domain names again. If you have added the maximum number of domain names, but you want to add more, submit a service ticket.
400	LIVE.103011021	Failed to access the database.	Failed to access the database.	Submit a service ticket to reach technical support.
400	LIVE.103011022	This operation is not allowed in the current state.	This operation is not allowed in the current state.	Check the state of the domain name. Only domain names in the Disabled state can be modified or deleted.
400	LIVE.103011024	The ICP number does not exist.	The ICP number does not exist.	Check whether the ICP number is correct.
400	LIVE.103011025	The approved ICP number cannot be modified.	The approved ICP number cannot be modified.	The ICP number cannot be modified after being approved. If you need to change the ICP number, submit a service ticket.
400	LIVE.103011026	The domain name is in the blacklist.	The domain name is in the blacklist.	Use a licensed domain name.
400	LIVE.103011027	The domain name is in the blacklist.	The domain name is in the blacklist.	Use a licensed domain name.
400	LIVE.103011029	The domain name is in gray configuration.	This domain name has grayscale configuration, and the configuration failed to be delivered.	Submit a service ticket to reach technical support.
400	LIVE.103011030	This domain name has customized configuration.	This domain name has customized configuration, and the configuration failed to be delivered.	Submit a service ticket to reach technical support.
401	LIVE.100011002	Identity authentication failed.	Identity authentication failed.	This problem is generally caused by incorrect signature calculation. For details, see the signature method in the document.
401	LIVE.100011003	You do not have permission to access the API.	You do not have permission to access the API.	Contact the master account administrator to obtain permission to access the API.
401	LIVE.100011014	Your account is not allowed to access the service, because it is frozen, deleted, or has insufficient balance.	Your account is not allowed to access the service, because it is frozen, deleted, or has insufficient balance.	Check whether your account is frozen or suspended due to arrears.
401	LIVE.100011015	Project ID verification failed.	Project ID verification failed.	Check the project ID and request header in the request.
403	LIVE.103011016	Invalid request content.	Invalid request content.	Change to a valid request parameter.
404	LIVE.103011019	The resource does not exist.	The resource does not exist.	Check whether the requested resource exists or whether your account information is correct.
500	LIVE.100011000	Internal communication error.	Internal communication error.	Submit a service ticket to reach technical support.
500	LIVE.100011005	Internal server error.	Internal server error.	Try again later or contact customer service.
500	LIVE.100011007	The number of concurrent API requests exceeds the upper limit.	The number of concurrent API requests exceeds the upper limit.	Submit a service ticket to reach technical support.
500	LIVE.103011017	Failed to synchronize data to CDN.	Failed to synchronize data to CDN.	Check whether the domain name has been registered and ICP number is valid. If its ICP number is still invalid, submit a service ticket to reach technical support.
500	LIVE.103011023	Failed to synchronize the domain name to GSLB.	Failed to synchronize the domain name to GSLB.	Submit a service ticket to reach technical support.
500	LIVE.103011028	Failed to synchronize the domain name to DNS.	Failed to synchronize the domain name to DNS.	Submit a service ticket to reach technical support.