Help Center/ ROMA Connect/ User Guide (ME-Abu Dhabi Region)/ FAQs/ Device Integration/ Why Can't My Device Be Connected to LINK?
Updated on 2024-07-10 GMT+08:00
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Why Can't My Device Be Connected to LINK?

The possible causes are as follows:

  • The related information is not configured.

    Check whether the connection address, connection port, client ID, username, and password are correct.

  • The device is disabled.

    Check the device status. A disabled device cannot be connected to LINK. To connect the device to LINK, change the device status from Disabled to Enabled.

  • Public access is not enabled for the instance.

    Enable public access. For details, see .

  • No EIP is bound to the instance.

    Check whether an EIP has been bound to the instance. The instance that has not been bound with an EIP cannot be accessed through a public network.

  • No port is configured in the inbound rule of the security group.

    Check whether a port is configured in the inbound rule of the security group. Ports that are not configured cannot be accessed.

Parent topic: Device Integration