In What Circumstances Will My Account Be Suspended?

Your account will be suspended if any of the following occurs:

• You have violated national laws and regulations, purchased pay-per-use resources but not paid for them, caused losses to Huawei Cloud due to DDoS attacks on your hosts, or sent junk emails. In these cases, you cannot purchase cloud services.
• Your account balance is insufficient. You cannot purchase cloud services.
• You have become a partner, such as a reseller, and cannot purchase cloud services directly.
• The payment information is incomplete. You cannot purchase cloud services.
• Your account is an enterprise member account and has insufficient budget. You cannot purchase cloud services.
• Your account has security risks and is prevented from purchasing pay-per-use resources for transaction security.
  

  To restore your account if it is suspended due to security reasons, go to the Create Service Ticket page, choose User Account > Account Freezing/Suspension, and submit a service ticket for identity verification.

  The following materials are required for identity verification. If your account has been associated with a credit card, choose any two of the following verification modes. If your account has not been associated with a credit card, choose the first verification mode.

  1. Provide a photo of any one of the following identity documents:
     1. Passport
     2. Front and back of Resident Identity Card
     3. Driver license
  2. Provide a photo of the front of the credit card associated with your account
  3. Provide transaction details of the credit card associated with your account in the last 6 months

  Material requirements:

  1. Resident Identity Card: Provide a photo of your Resident Identity Card showing the front. Ensure that the information on the card matches the personal information associated with the credit card bound to your account.
  2. Credit card: Ensure that the card holder matches the personal information displayed on the submitted material.
  3. Transaction details: The documents must clearly and accurately show the transaction details of your credit card in the last 6 months. The personal information displayed on the documents must match the submitted certificate.

  The preceding materials and requirements may not apply to all countries or regions. If you have any questions, contact your account manager or submit a service ticket.