Error Codes

No data is returned if an API call fails. You can find out the cause of an error using the error code list below. When the API call fails, HTTP status code 4xx or 5xx is returned. The returned message body contains specific error code and error message. If you did not find out the cause of an error, contact the customer service personnel and provide the error code. We will help you solve the problem as soon as possible.

• Example faulty response

  {
      "error_code": "VIAS.00010006",
      "error_msg": "An internal error occurs.",
      "detail": "Request method 'GET' not supported",
      "params": [],
      "reason": "An internal error occurs.",
      "advice": "An internal error occurs."
  }
• Parameters

  Parameter	Description
  error_code	Error code
  error_msg	Error message
  detail	Error details
  params	Related parameters
  reason	Causes
  advice	Solution

• Error Codes

  Status Code	Error Code	Error Message	Description	Solution
  400	VIAS.00010001	The parameters are invalid.	The parameters are invalid.	Ensure that the input parameters are valid.
  400	VIAS.00010002	The object does not exist.	The object does not exist.	Check the configuration.
  400	VIAS.00010003	The object already exists.	The object already exists.	Use or create another object.
  400	VIAS.00010004	The object or parameter is invalid.	The object or parameter is invalid.	Check the format of the object or parameter.
  401	VIAS.00010005	Authorization failed.	Authorization failed.	Check whether you have required permissions.
  500	VIAS.00010006	An internal error occurs.	An internal error occurs.	Locate the fault based on logs.
  400	VIAS.00010007	No task is found based on the task ID.	No task is found based on the task ID.	Check the task ID.
  400	VIAS.00010008	No task is found based on the ID.	No task is found based on the ID.	Check the ID.
  500	VIAS.00010009	The serviced failed to be accessed. (Internal error)	The serviced failed to be accessed. (Internal error)	Locate the fault based on logs.
  400	VIAS.00010010	There is a video source with the same name.	There is a video source with the same name.	Change the video source name.
  400	VIAS.00010011	There is a job with the same name.	There is a job with the same name.	Change the job name.
  500	VIAS.00010012	This operation is not allowed. (Internal error)	This operation is not allowed. (Internal error)	Locate the fault based on logs.
  500	VIAS.00010013	Requests are sent too frequently.	Requests are sent too frequently.	Try again later.
  500	VIAS.00010014	This operation is forbidden. (Internal error)	This operation is forbidden. (Internal error)	Locate the fault based on logs.
  500	VIAS.00010015	The resource is not found. (Internal error)	The resource is not found. (Internal error)	Locate the fault based on logs.
  500	VIAS.00010016	Dependent services are unavailable. (Internal error)	Dependent services are unavailable. (Internal error)	Check the status of the dependent services.
  400	VIAS.00010017	The resource code is duplicate. (Internal error)	The resource code is duplicate. (Internal error)	Locate the fault based on logs.
  400	VIAS.00010018	The video source configuration is invalid.	The video source configuration is invalid.	Check whether the parameters are valid.
  400	VIAS.00010019	The project ID is invalid.	The project ID is invalid.	Check whether the project ID is correct.
  500	VIAS.00010020	An error occurs on the agency client. (Internal error)	An error occurs on the agency client. (Internal error)	Locate the fault based on logs.
  401	VIAS.00010021	The account is restricted, frozen, or unauthenticated.	The account is restricted, frozen, or unauthenticated.	Perform real-name authentication.
  400	VIAS.00010022	The database entity object is not found. (Internal error)	The database entity object is not found. (Internal error)	Check possible causes of the error.
  500	VIAS.00010023	Token authentication failed or the permission is insufficient. (Internal error)	Token authentication failed or the permission is insufficient. (Internal error)	Check the required permissions.
  500	VIAS.00010024	The request is invalid. (Internal error)	The request is invalid. (Internal error)	Check the required permissions.
  500	VIAS.00010025	A network error occurs when the dependent service is accessed.	A network error occurs when the dependent service is accessed.	Check the network connection for accessing the dependent service.
  500	VIAS.00010026	The internal response body cannot be analyzed. (Internal error)	The internal response body cannot be analyzed. (Internal error)	Check the format of the internal response body.
  500	VIAS.00010027	The agency parameters are invalid. (Internal error)	The agency parameters are invalid. (Internal error)	Check the request parameters of the agency operation.
  500	VIAS.00010028	An IAM service exception occurs. (Internal error)	An IAM service exception occurs. (Internal error)	Check the status of IAM.
  500	VIAS.00010029	The maximum number of agencies has been reached. (Internal error)	The maximum number of agencies has been reached. (Internal error)	Delete other agencies.
  500	VIAS.00010030	The current zone has the same name as the trusted zone. (Internal error)	The current zone has the same name as the trusted zone. (Internal error)	The current zone name must be different from the trusted zone name.
  500	VIAS.00010031	The agency is not found. (Internal error)	The agency is not found. (Internal error)	Locate the fault based on logs.
  500	VIAS.00010032	The trusted zone name is incorrect. (Internal error)	The trusted zone name is incorrect. (Internal error)	Check the trusted zone parameters.
  500	VIAS.00010033	Deleting the agency failed. (Internal error)	Deleting the agency failed. (Internal error)	Check the operation on the database table.
  500	VIAS.00010034	Updating the agency failed. (Internal error)	Updating the agency failed. (Internal error)	Check the operation on the database table.
  500	VIAS.00010035	An agency with the same name already exists. (Internal error)	An agency with the same name already exists. (Internal error)	Ignore the error or create another agency.
  500	VIAS.00010036	An interrupt exception occurs when the IAM API is called. (Internal error)	An interrupt exception occurs when the IAM API is called. (Internal error)	Check the request.
  500	VIAS.00010037	An exception occurs when the IAM API is called. (Internal error)	An exception occurs when the IAM API is called. (Internal error)	Check the request.
  500	VIAS.00010038	The request body for calling the IAM API is invalid. (Internal error)	The request body for calling the IAM API is invalid. (Internal error)	Check the request body.
  500	VIAS.00010039	Failed to verify the image repository. (Internal error)	Failed to verify the image repository. (Internal error)	Check whether the internal token is obtained.
  400	VIAS.00010040	The account type is not supported.	The account type is not supported.	Use an account other than the op_svc account.
  400	VIAS.0010045	The OBS object does not exist.	The OBS object does not exist.	Select an existing OBS object.
  400	VIAS.0010046	IVM has not been enabled.	IVM has not been enabled.	Enable IVM.
  400	VIAS.0010047	The maximum number of video sources has been reached.	The maximum number of video sources has been reached.	Contact the administrator to adjust the quota.
  400	VIAS.0010048	The maximum number of tasks has been reached.	The maximum number of tasks has been reached.	Contact the administrator to adjust the quota.
  400	VIAS.00010050	Pool quota exceeds the upper limit.	The number of created resource pools has reached the upper limit.	Purchase more licenses or delete idle resource pools.
  400	VIAS.00010051	do not match unique constraint.	Uniqueness verification failed.	Check that the parameter is unique.