Help Center/ Cognitive Engagement Center/ User Guide/ CEC Operation Guide/ Viewing Call Duration Statistics
Updated on 2024-10-12 GMT+08:00
View PDF
Share

Viewing Call Duration Statistics

On the Call Duration Statistics page, an enterprise customer can view the call duration statistics of self-owned and Huawei access codes.

Procedure

  1. Log in to Huawei Cloud.
  2. Choose Service List > Business Applications > Cognitive Engagement Center.
  3. Choose Call Duration Statistics.

    On the Call Duration Statistics page, the Huawei Access Code tab page is displayed by default. You can click the Self-Owned Access Code or Huawei Access Code tab to view the desired access code details.

  4. Set Call Center Instance, Access Code Source (mandatory), Access Code, and Query Time Period.
  5. Click Query.
  6. Select check boxes in front of access codes and click Export to export the call duration statistics. The following figure shows the format of the exported data.

    If no access code is selected, the call duration statistics on all access codes under the enterprise are exported by default. A maximum of 1000 records can be exported.

Parent topic: CEC Operation Guide