Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring an Intelligent Robot/ Reference/ Diagram Elements/ Error Count Clearance

Error Count Clearance

This diagram element is used to clear previous error records when a customer needs to be transferred to another flow due to a number of intention matching errors.

Diagram Element

Parameter Description

  • Node Name: name of a node.
  • Description: details of a node.

Condition Branch Description

Table 1 Condition branch description

Condition Branch

Description

Usage

SYSERROR_INNER

ODFS internal error

Triggered when an unknown error occurs in the ODFS. If no option is selected, the flow goes to the exception handling flow.

Using the Diagram Element

The Error Count Clearance diagram element is used when the number of semantic recognition and key pressing errors do not need to be accumulated.

Click the diagram element or drag it to the canvas.

Typical Application Scenario

  1. Sign in to the AICC and choose Configuration Center > Chatbot Management > Semantic Understanding.
  2. Configure a domain and an intention.

    1. Choose Knowledge Management > Domain Management, click Create in the upper right corner, set Name, and click Save.
      Figure 1 Creating a domain
    1. Click the name of the new domain. The Intention Management page is displayed.
    2. Click Create, choose General intent, enter an intention name, configure Corpus and Response, and click Save.
      Figure 2 Creating an intention
    3. Click Active corresponding to the new intention to activate it.

  3. Configure an intelligent IVR flow.

    1. Choose Flow > Orchestration and click New to add a simple flow.
    2. Click + in the Flow Variable area. In the dialog box that is displayed, set the variable name and data type.
      Figure 3 Flow variables to be added
      Figure 4 Flow orchestration example (Semantic Recognition diagram element)
      • Use the reply variable FLOW.answer for the Robot Reply diagram element below the Semantic Recognition diagram element to send the reply to the matched intention.
      • Use the reply variable FLOW.error3 for the Robot Reply diagram element below the error3 condition branch of the Semantic Recognition diagram element to send the reply "The number of errors is 3" for three semantic recognition errors.
    3. Save and publish the flow.

  4. Choose Intelligent Chatbot and bind the flow to a robot.
  5. Choose Intelligent Chatbot. In the last column corresponding to the robot, click Test Call.

    In the test dialog box that is displayed, click Start Call to test the robot. Enter incorrect corpuses continuously. If the robot keeps replying "Unknown intent" and does not reply "The number of errors is 3" for more than three semantic recognition errors, the Error Count Clearance diagram element takes effect in the flow.
    Figure 5 Testing the robot

Parent topic: Diagram Elements