CEC Operation Guide

Enabling the CEC
To enable the CEC, log in to Huawei Cloud, set enterprise payment information, and subscribe to the CEC product.
Updating Enterprise Information
On the Overview page, an enterprise customer can view the basic information, business management information, and business processes.
Creating a Call Center Instance
On the Instance Management page, an enterprise customer can create and manage call center instances, and subscribe to agents, chatbots, and access codes for call center instances.
Managing Resources
On the Resource Management page, an enterprise can view and manage all subscribed resources, such as deleting a resource.
Viewing Call Duration Statistics
On the Call Duration Statistics page, an enterprise customer can view the call duration statistics of self-owned and Huawei access codes.