Help Center/ Customer Engagement Center/ User Guide/ Agent Guide/ Viewing Training Tasks/ My Training Tasks
Updated on 2025-11-07 GMT+08:00
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My Training Tasks

Agents can view training tasks that have been started and participate in tasks as required.

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Sign in to the AICC as an agent and click Sign In. The agent enters the sign-in state.
  2. Choose Business Training > My Tasks.
  3. Select a training task and click the task name to view the task details.
  4. Click Start Training to participate in the training task and wait for the system to make a training outbound call.

Follow-up Procedure

Click Answer Records to view the answer details of the training task.

Parent topic: Viewing Training Tasks