Configuring a Call Reason
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Click to add a call reason.
- Set call reason parameters.
Figure 1 Configuring a call reason
Table 1 Call reason parameters Parameter
Description
Name
Call reason name. This parameter is mandatory. The value can contain a maximum of 50 characters.
Description
Description. This parameter is optional. The value can contain a maximum of 500 characters.
Associated Case Type
Case type associated with a call reason.
This parameter can be set only after the Case feature is enabled.
Status
The options are as follows:
- Enable
- Disable
- Set Status to Enabled and click Save.
- (Optional) Select the configured call reason and click to add a level-2 call reason. Configure the level-2 call reason and click Save.
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