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- What's New
- Function Overview
- Service Overview
-
Billing
- Billing Overview
- Billing Modes
- Billing Items
- Billing Examples
- Changing the Billing Mode
- Renewing Your Subscription
- Bills
- About Arrears
- Billing Termination
- Cost Management
-
Billing FAQs
- How Is SecMaster Billed?
- Can I Use SecMaster for Free?
- How Do I Change or Disable Auto Renewal for SecMaster?
- Will SecMaster Be Billed After It Expires?
- How Do I Renew SecMaster?
- Where Can I Unsubscribe from SecMaster?
- Where Can I View the Remaining Quotas of Security Data Collection and Security Data Packages?
- Can I Change the Billing Mode for SecMaster?
- Getting Started
-
User Guide
- Buying SecMaster
- Authorizing SecMaster
- Checking Security Overview
- Workspaces
- Viewing Purchased Resources
-
Security Governance
- Security Governance Overview
- Security Compliance Pack Description
- Authorizing SecMaster to Access Cloud Service Resources
- Subscribing to or Unsubscribing from a Compliance Pack
- Starting a Self-Assessment
- Viewing Security Compliance Overview
- Viewing Evaluation Results
- Viewing Policy Scanning Results
- Downloading a Compliance Report
- Security Situation
- Resource Manager
- Risk Prevention
- Threats
- Security Orchestration
-
Playbook Overview
- Ransomware Incident Response Solution
- Attack Link Analysis Alert Notification
- HSS Isolation and Killing of Malware
- Automatic Renaming of Alert Names
- Auto High-Risk Vulnerability Notification
- Automatic Notification of High-Risk Alerts
- Auto Blocking for High-risk Alerts
- Real-time Notification of Critical Organization and Management Operations
-
Settings
- Data Integration
-
Log Data Collection
- Data Collection Overview
- Data Collection Process
- Adding a Node
- Configuring a Component
- Adding a Connection
- Creating and Editing a Parser
- Adding and Editing a Collection Channel
- Verifying Log Collection
- Managing Connections
- Managing Parsers
- Managing Collection Channels
- Viewing Collection Nodes
- Managing Nodes and Components
- Partitioning a Disk
- Logstash Configuration Description
- Connector Rules
- Parser Rules
- Upgrading the Component Controller
- Customizing Directories
- Permissions Management
- Key Operations Recorded by CTS
-
Best Practices
-
Log Access and Transfer Operation Guide
- Solution Overview
- Resource Planning
- Process Flow
-
Procedure
- (Optional) Step 1: Buy an ECS
- (Optional) Step 2: Buy a Data Disk
- (Optional) Step 3: Attach a Data Disk
- Step 4: Create a Non-administrator IAM User
- Step 5: Configure Network Connection
- Step 6: Install the Component Controller (isap-agent)
- Step 7: Install the Log Collection Component (Logstash)
- (Optional) Step 8: Creating a Log Storage Pipeline
- Step 9: Configure a Connector
- (Optional) Step 10: Configure a Log Parser
- Step 11: Configure a Log Collection Channel
- Step 12: Verify Log Access and Transfer
- Credential Leakage Response Solution
-
Log Access and Transfer Operation Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
-
API
- Alert Management
- Incident Management
- Indicator Management
- Playbook Management
- Alert Rule Management
- Playbook Version Management
- Playbook Rule Management
- Playbook Instance Management
- Playbook Approval Management
- Playbook Action Management
- Incident Relationship Management
- Data Class Management
- Workflow Management
- Data Space Management
- Pipelines
- Workspace Management
- Metering and Billing
- Metric Query
- Baseline Inspection
- Appendix
- FAQs
-
More Documents
-
User Guide (ME-Abu Dhabi Region)
- Service Overview
- Buying SecMaster
- Authorizing SecMaster
- Viewing Security Overview
- Workspaces
- Viewing Purchased Resources
-
Security Governance
- Security Governance Overview
- Security Compliance Pack Description
- Authorizing SecMaster to Access Cloud Service Resources
- Subscribing to or Unsubscribing from a Compliance Pack
- Starting a Self-Assessment
- Viewing Security Compliance Overview
- Viewing Evaluation Results
- Viewing Policy Scanning Results
- Downloading a Compliance Report
- Security Situation
- Resource Manager
- Risk Prevention
- Threat Operations
- Security Orchestration
-
Settings
- Data Integration
-
Log Data Collection
- Data Collection Overview
- Adding a Node
- Configuring a Component
- Adding a Connection
- Creating and Editing a Parser
- Adding and Editing a Collection Channel
- Managing Connections
- Managing Parsers
- Managing Collection Channels
- Viewing Collection Nodes
- Managing Nodes and Components
- Partitioning a Disk
- Logstash Configuration Description
- Connector Rules
- Parser Rules
- Upgrading the Component Controller
- Customizing Directories
- Permissions Management
- FAQs
- Change History
-
User Guide (Kuala Lumpur Region)
- Service Overview
- Authorizing SecMaster
- Security Overview
- Workspaces
- Viewing Purchased Resources
- Security Situation
- Resource Manager
-
Risk Prevention
-
Baseline Inspection
- Baseline Inspection Overview
- Creating a Custom Check Plan
- Starting an Immediate Baseline Check
- Viewing Check Results
- Handling Check Results
- Viewing Compliance Packs
- Creating a Custom Compliance Pack
- Importing and Exporting a Compliance Pack
- Viewing Check Items
- Creating a Custom Check Item
- Importing and Exporting Check Items
- Vulnerability Management
- Policy Management
-
Baseline Inspection
-
Threat Operations
- Incident Management
- Alert Management
- Indicator Management
- Intelligent Modeling
- Security Analysis
- Data Delivery
-
Security Orchestration
- Security Orchestration Overview
- Built-in Playbooks
- Security Orchestration Process
- (Optional) Configuring and Enabling a Workflow
- Configuring and Enabling a Playbook
- Operation Object Management
- Playbook Orchestration Management
- Layout Management
- Plug-in Management
- Settings
-
FAQs
-
Product Consulting
- Why Is There No Attack Data or Only A Small Amount of Attack Data?
- Where Does SecMaster Obtain Its Data From?
- What Are the Dependencies and Differences Between SecMaster and Other Security Services?
- What Are the Differences Between SecMaster and HSS?
- How Do I Update My Security Score?
- How Do I Handle a Brute-force Attack?
- Issues About Data Synchronization and Data Consistency
- About Data Collection Faults
-
Product Consulting
- Change History
-
User Guide (ME-Abu Dhabi Region)
- General Reference
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About Arrears
Your account goes into arrears when the balance cannot cover the bill you need to pay. If your account is in arrears, the service cannot work. You need to top up your account in a timely manner.
Arrears Reasons
Your account balance cannot cover the fees for the pay-per-use standard edition, professional edition, or value-added packages you have purchased.
About Arrears
- Yearly/Monthly billing
Yearly/monthly SecMaster resources are paid when you make the purchase. So you can still use the yearly/monthly SecMaster resources you have purchased even if your account goes into arrears. However, you cannot perform other operations that may incur fees, such as purchasing new edition SecMaster, upgrading SecMaster specifications, or renewing subscriptions.
- Pay-per-use billing
Your account may fall into arrears after pay-per-use fees for SecMaster are deducted from the account balance. However, your pay-per-use resources will not be stopped immediately. There will be a grace period. You need to pay the pay-per-use resource fees incurred during the grace period. To view the fees, go to the Billing Center > Overview page. The system will charge the fees once you top up your account.
If you do not pay the arrears within the grace period, the resource enters the retention period and its status turns to Frozen. You cannot perform any operations on pay-per-use resources in the retention period.
If you do not pay off the arrears within the retention period, your SecMaster resources will be released, and data will be lost.
Figure 1 Lifecycle of pay-per-use SecMaster resources
Avoiding and Handling Arrears
You need to top up your account once it is in arrears.
If you no longer need SecMaster, unsubscribe from it to avoid unexpected fees.
Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.
If your account is in arrears, top up your account in time.
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