Billing FAQ

Why Am I Still Be Charged for a Deleted Workload?

After a workload is deleted, it still exists on the My Resources page and fees are continuously deducted. In this case, check whether there are pods running in the namespace where the workload belongs. If there are pods running and you do not need them anymore, delete the pods. The billing will be stopped.

Why Is a Message Displayed Indicating That My Account Is In Arrears Even If My Account Has a Balance?

Symptom

Even when the account has a balance after being reset, CCI still displays a message, indicating that the account is in arrears during namespace creation.

Solution

Sign out and then sign in again, or clear the browser cache.

Why Can't I Delete My Resources?

Symptom

Resources cannot be deleted.

Solution

Some resource permissions are restricted if your account is in arrears. Top up the account and then delete the resources.