Arrears
When you use cloud services, your account goes into arrears when the balance is less than the bill to be settled. To continue using your cloud services, top up your account in a timely manner.
Arrears Reason
You have purchased a pay-per-use pod, but your account balance is insufficient due to continuous expenditure deduction.
Impacts of Arrears
Pay-per-use billing
If your account balance is insufficient to pay your amount due, your account goes into arrears. Pay-per-use pods are not stopped immediately. You are still responsible for expenditures generated during the grace period. You can view the expenditures on the Billing Center > Overview page and pay any past due balance as needed.
If you do not pay the arrears within the grace period, your pods will enter the retention period and become frozen. You cannot perform any operations on them during this period.
If you do not bring your account current before the retention period ends, the compute resources (vCPUs and memory) will be released and data cannot be restored.
Avoiding and Handling Arrears
If the data stored in CCI is no longer used, you can delete it to avoid additional cost.
To help make sure your account never falls into arrears, you can enable Balance Alert on the Overview page of Billing Center. Anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.
If your account is in arrears, top up your account in time.
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot
