Help Center/ Virtual Private Network/ User Guide (Kuala Lumpur Region)/ FAQs/ What Should I Do If the VPN Connection Fails or the Network Speed of the VPN Connection Is Slow?
Updated on 2022-08-18 GMT+08:00
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What Should I Do If the VPN Connection Fails or the Network Speed of the VPN Connection Is Slow?

You can perform the following steps to handle the issues:

  1. Check the ECS specifications. Rate limiting is not performed for the VPN ingress on the cloud, so the issue may be caused by the ECS specifications.
  2. Rate limiting has been configured for the VPN egress on the cloud. Check whether your bandwidth has reached or exceeded the maximum limit allowed.
  3. Check your local network to see whether the network speed is slow.
  4. Check whether packets sent between the cloud and the customer data center have been lost.
Parent topic: FAQs