Help Center/ MetaStudio/ FAQs/ Livestreaming/ What If the Livestream on a Third-party Live Platform Is Interrupted Unexpectedly?
Updated on 2024-11-28 GMT+08:00

What If the Livestream on a Third-party Live Platform Is Interrupted Unexpectedly?

The possible cause is the automatic logout from the MetaStudio console.

Check method:

  1. After a livestream is started on the MetaStudio console, click on the right of the URL and select the option of allowing pop-ups from the drop-down list box.
  2. Click OK. Two new browser windows are displayed, as shown in Figure 1 and Figure 2.

    If you do not perform any operation on the MetaStudio console for more than 10 minutes, automatic logout will be triggered, causing the live video on the third-party live platform to be interrupted. Keep the page in Figure 2 open throughout the livestream to avoid unexpected interruptions.
    Figure 1 Live video window
    Figure 2 Page for ensuring an uninterrupted livestream