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- What's New
- Function Overview
- Service Overview
- Billing
- Getting Started
-
User Guide
- Granting LTS Permissions to IAM Users
- Purchasing LTS Resource Packages
- Log Management
-
Log Ingestion
- Overview
-
Using ICAgent to Collect Logs
- Overview
- Installing ICAgent (Intra-Region Hosts)
- Installing ICAgent (Extra-Region Hosts)
- Managing ICAgent
- Managing Host Groups
- Ingesting BMS Text Logs to LTS
- Ingesting CCE Application Logs to LTS
- Ingesting ECS Text Logs to LTS
- Ingesting ServiceStage Containerized Application Logs to LTS
- Ingesting ServiceStage Cloud Host Logs to LTS
- Ingesting Self-Built Kubernetes Application Logs to LTS
- Setting ICAgent Structuring Parsing Rules
-
Ingesting Cloud Service Logs to LTS
- Overview
- Ingesting AOM Logs to LTS
- Ingesting APIG Logs to LTS
- Ingesting CBH Logs to LTS
- Ingesting CFW Logs to LTS
- Ingesting CTS Logs to LTS
- Ingesting DDS Logs to LTS
- Ingesting DMS for Kafka Logs to LTS
- Ingesting DRS Logs to LTS
- Ingesting GaussDB(DWS) Logs to LTS
- Ingesting ELB Logs to LTS
- Ingesting Enterprise Router Logs to LTS
- Ingesting FunctionGraph Logs to LTS
- Ingesting GaussDB Logs to LTS
- Ingesting GES Logs to LTS
- Ingesting TaurusDB Logs to LTS
- Ingesting GeminiDB Logs to LTS
- Ingesting GeminiDB Mongo Logs to LTS
- Ingesting GeminiDB Cassandra Logs to LTS
- Ingesting IoTDA Logs to LTS
- Ingesting ModelArts Logs to LTS
- Ingesting MRS Logs to LTS
- Ingesting RDS for MySQL Logs to LTS
- Ingesting RDS for PostgreSQL Logs to LTS
- Ingesting RDS for SQL Server Logs to LTS
- Ingesting ROMA Connect Logs to LTS
- Ingesting SMN Logs to LTS
- Ingesting SecMaster Logs to LTS
- Ingesting OBS Files to LTS (Beta)
- Ingesting VPC Logs to LTS
- Ingesting WAF Logs to LTS
- Using APIs to Ingest Logs to LTS
- Ingesting Logs to LTS Across IAM Accounts
- Using Kafka to Report Logs to LTS
- Using Flume to Report Logs to LTS
- Log Search and Analysis
-
Log Visualization
- Overview
- Visualizing Logs in Statistical Charts
-
Visualizing Logs in Dashboards
- Creating a Dashboard
- Adding a Dashboard Filter
-
Dashboard Templates
- APIG Dashboard Templates
- CCE Dashboard Templates
- CDN Dashboard Templates
- CFW Dashboard Templates
- CSE Dashboard Templates
- DCS Dashboard Template
- DDS Dashboard Template
- DMS Dashboard Template
- DSL Dashboard Template
- ER Dashboard Template
- METRIC Dashboard Template
- Nginx Dashboard Templates
- VPC Dashboard Template
- WAF Dashboard Templates
- Log Alarms
- Log Transfer
- Log Processing
- Configuration Center
- Querying Real-Time LTS Traces
-
Best Practices
- Overview
-
Log Ingestion
- Collecting Logs from Third-Party Cloud Vendors, Internet Data Centers, and Other Huawei Cloud Regions to LTS
- Collecting Kubernetes Logs from Third-Party Clouds, IDCs, and Other Huawei Cloud Regions to LTS
- Collecting Syslog Aggregation Server Logs to LTS
- Importing Logs of Self-built ELK to LTS
- Using Flume to Report Logs to LTS
- Collecting Zabbix Data Through ECS Log Ingestion
- Collecting Logs from Multiple Channels to LTS
- Log Search and Analysis
- Log Transfer
- Billing
- Developer Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- API Calling Examples
- Examples
-
APIs
- Host Group Management
- Log Group Management
- Log Stream Management
- Log Management
- Log Ingestion
- Log Transfer
- Log Collection Beyond Free Quota
- Cloud Log Structuring
- Container Log Ingestion from AOM to LTS
- Alarm Topics
- Message Template Management
- SQL Alarm Rules
- Keyword Alarm Rules
- Alarm List
- Tag Management
- Dashboard Management
- Log Charts
- Quick Search
- Multi-Account Log Aggregation
- Permissions Policies and Supported Actions
- Appendix
- SDK Reference
-
FAQs
- Overview
- Consultation
- Log Management
-
Host Management
- What Do I Do If ICAgent Installation Fails in Windows and the Message "SERVICE STOP" Is Displayed?
- What Do I Do If ICAgent Upgrade Fails on the LTS Console?
- What Do I Do If I Could Not Query New Logs on LTS?
- What Do I Do If ICAgent Restarts Repeatedly After Being Installed?
- What Do I Do If ICAgent Is Displayed as Offline on the LTS Console After Installation?
- What Do I Do If I Do Not See a Host with ICAgent Installed on the LTS Console?
- How Do I Create a VPC Endpoint on the VPCEP Console?
- How Do I Obtain an AK/SK Pair?
- How Do I Install ICAgent by Creating an Agency?
-
Log Ingestion
- What Do I Do If LTS Cannot Collect Logs After I Configure Host Log Ingestion?
- Will LTS Stop Collecting Logs After the Free Quota Is Used Up If I Disable "Continue to Collect Logs When the Free Quota Is Exceeded" in AOM?
- What Do I Do If the CPU Usage Is High When ICAgent Is Collecting Logs?
- What Kinds of Logs and Files Does LTS Collect?
- How Do I Disable the Function of Collecting CCE Standard Output Logs to AOM on the LTS Console?
- What Log Rotation Scheme Should I Use for ICAgent to Collect Logs?
- Does LTS Use the Log4j Plug-in to Report Logs?
- How Long Does It Take to Generate Logs After Configuring Log Ingestion?
- What Do I Do If LTS Cannot Collect Logs After I Configure Log Ingestion with ICAgent?
- Log Search and Analysis
-
Log Transfer
- Does LTS Delete Logs That Have Been Transferred to OBS Buckets?
- What Are the Common Causes of LTS Log Transfer Abnormalities?
- How Do I Transfer CTS Logs to an OBS Bucket?
- What Do I Do If I Cannot View Historical Data in an OBS Bucket After Transferring Data from LTS to OBS?
- What Do I Do If I Cannot Find a New Partition in a DLI Table After Logs Are Transferred to DLI?
-
More Documents
- User Guide (ME-Abu Dhabi Region)
- API Reference (ME-Abu Dhabi Region)
- User Guide(Paris Regions)
- API Reference(Paris Regions)
- User Guide (Kuala Lumpur Region)
- API Reference (Kuala Lumpur Region)
- User Guide (Ankara Region)
-
API Reference (Ankara Region)
- Before You Start
- Calling APIs
- API Calling Examples
- APIs
- Permissions and Supported Actions
- Appendix
- Change History
- Videos
- General Reference
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What Do I Do If I Could Not Query New Logs on LTS?
Background
New logs cannot be queried on the LTS console.
Impact on the System
Users cannot query service logs.
Possible Causes
- ICAgent Collection is disabled on the LTS console.
- ICAgent fails to report logs to LTS.
- The collection configuration set on the LTS console is incorrectly delivered to ICAgent.
Fault Locating
Perform the following steps:
- Check whether ICAgent collection is enabled.
- Log in to the LTS console.
- Choose Configuration Center.
- Click the ICAgent Collection tab and check whether ICAgent collection is enabled. If not, enable it.
- Check the ICAgent collection configuration delivered last time.
- Log in to the ECS where ICAgent is installed.
- Run the cd /var/ICAgent command to go to the ICAgent log directory.
- Run the following command to view the log collection configuration.
zgrep switchList *.zip //Query the compressed package of transferred logs. cat oss.icAgent.trace | grep switchList //Query the current log file.
Search for the latest log time configuration from the filtering result and check whether the value of switch.log is true (indicating that ICAgent collection is enabled).
- Check whether the value of switch.log in the ICAgent collection file is true (indicating that ICAgent collection is enabled).
- Log in to the ECS where ICAgent is installed.
- Query the ICAgent collection file.
cat /var/share/oss/manager/ICProbeAgent/internal/TRACE_CONFIG/swithes_context.json
The value of switch.log in the ICAgent collection file is true.
- Check whether logs fail to be sent.
- Log in to the ECS where ICAgent is installed.
- Run the cd /var/ICAgent command to go to the ICAgent log directory.
- Query the log that failed to be sent.
cat oss.icAgent.trace | grep httpsend | grep 'dataType:TRACE' | grep failed zgrep 'dataType:TRACE' *.zip | grep httpsend | grep failed
If failed is displayed, contact LTS technical support.
- Check whether the collection configuration set on the LTS console has been delivered to ICAgent.
- Log in to the ECS where ICAgent is installed.
- Run the cd /var/ICAgent command to go to the ICAgent log directory.
- Filter log files to query the log collection configuration set on the LTS console.
cat oss.icAgent.trace | grep 'als event' | grep -v grep | tail -n 1
(The preceding figure is for reference only.) If the log group, log stream, and collection path you set appear in the filtering result, the log collection configuration has been delivered to ICAgent.
- If the log file cannot be found, query the compressed log package.
zgrep 'als event' *.zip | grep -v grep | tail -n 1
If the log group, log stream, and collection path you set appear in the compressed log package, the log collection configuration has been delivered to ICAgent.
- Log in to the LTS console and choose Log Ingestion in the navigation pane. Check the log collection configurations on the log ingestion setting page.
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